FAQ

Frequently asked questions

STOCK AVAILABILITY?


We add new products to our range frequently. Unfortunately some styles and sizes sell out faster than others. If you can’t see your size it's most likely we have sold out and it is no longer available. For everyday/essential styles: we will restock them so please email us to get an update for the next restock delivery date. Email us: [email protected]




WHAT IS YOUR RETURN POLICY?


Our return policy is simply to follow. If you change your mind? All full price items you purchased from us online can be returned for refund, less original postage cost. * Original postage cost is the actual postage usage to ship your parcel out. It could range from $8-$20 depending on the parcel weight and location and courier. To return the items: You can drop it off at Knoxfield, VIC 3180. Or you can send it to us. Bessi c/o Storage King, 585 Burwood Hwy, Knoxfield, VIC 3180, Melbourne, AU Tel: 0401 151 075 If you would like to swap a different size or style, send us an email to organise it. All discounted over 50% products are final sale and non-refundable. However, 10-40% off discounted products we are happy to help you in exchanging to a different size ( consider we have it in stock for exchange). Please include a self-addressed post satchel together with your return. Please email us to get a confirmation before proceeding, to make sure we have the size you wish to swap to, if not to see if we have other alternative for you. There are items however are strictly non-returnable due to hygiene regulations and law in Australia:- All Bottoms/Underwear Swimwear must have the protective gusset sticker intact




WHEN WILL MY ORDER BE DELIVERED?


We process all cleared orders within 1-3 business days. Delivery timeframes depends on the option you choose at checkout. However please note that delivery periods do not include public holidays. We do not ship on Sat, Sun and public holidays. Australia VIC/NSW 1-4 days NT/TAS/WA/SA/QLD 4-10 days AU Express est 1-5 days New Zealand est 5-9 days




IS YOUR SIZING ON LARGE OR SMALL?


Bessi sizing is design to be easy to fit to most body type, if you are unsure about your size or the fit of a products, always look for description we aim to have style guide on each item for you to read before choosing your size. We strongly recommend you to check our Size Guide before choosing your size.




IS BESSI AN AUSTRALIAN COMPANY?


Bessi™ is a proudly Australian owned and operated lingerie brand. The registered business name is Bessibras. We are based in Melbourne, Australia. If you'd like to know more about us head to our about us page.